EnglishAfrikaansIntelligent Security. Powered by AI.

KIRA by Secure Defence

Knowledge & Intelligent Response Assistant

Smart enough to understand the problem. Simple enough to explain it clearly.

KIRA is an AI assistant — not a human technician. She gives safe, customer-level guidance only, never installer codes, bypasses or electrical repair instructions, and hands you to a real technician when needed.

Emergency in progress? If there is an active break-in, intrusion, fire or any danger to people or property, contact your armed response provider or emergency services immediately. Do not rely on KIRA.

Chat with KIRA

Typed support · English & Afrikaans

AfrikaansEnglishChecking

Tell KIRA what is happening, or pick a category to start:

KIRA is an AI assistant, not a human technician. Never share passwords or installer codes.

Get help from a Technician

Fill in what you know and we will prepare the message for you. WhatsApp 060 377 1006 or email support@secure-defence.co.za.

Name

Site / address

Product / system

When it started

Problem

SECURE DEFENCE SUPPORT ESCALATION
Name: 
Site: 
Product / System: 
Problem: 
When it started: 
What KIRA or I have already checked:

WhatsApp a Technician Email Technical Support

What KIRA can help with

CCTV & Cameras
Cameras offline, no image, recordings missing, remote viewing issues.
Gate Automation
Gate not opening or closing, remotes, slow or noisy operation.
Alarms & Access Control
Trouble messages, zones not clearing, keypads, tags and readers.
Electric Fencing
Energizer alarms, fence faults, low voltage warnings.
Networking & Wi-Fi
No internet, weak Wi-Fi, devices dropping off the network.
Remote Monitoring
App notifications, remote viewing, monitoring signals.

My cameras show offline

Check if one or several cameras are affected, confirm site power and internet. Do not reset cameras or change IP addresses, usernames or passwords.

Not connected yet

My gate will not close

Look for an obvious obstruction, dirty or covered safety beams, or vegetation in the way. Never bypass safety beams and never open the powered motor electronics.

Not connected yet

My alarm shows a trouble message

Write down or photograph the exact message on the keypad or app. Do not enter installer programming.

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My electric fence is alarming

Visual check only, from a safe distance. Never touch or open the energizer and never attempt high-voltage repairs.

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My internet or Wi-Fi is down

Confirm site power and the internet line, and whether one or many devices are affected. Never factory reset routers, switches or access points unless a technician instructs you.

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Kan ek Afrikaans praat?

Ja. KIRA verstaan en antwoord in Engels en Afrikaans, ook wanneer jy die twee tale meng.

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